Privacy Policy - Roulo

Welcome to Roulo Casino. This Privacy Policy outlines our commitment to protecting the personal data of our players and explains how we collect, process, and safeguard your information when you interact with our platform. At Roulo Casino, we understand that privacy is a cornerstone of trust in the online gaming industry. We are dedicated to maintaining the highest standards of data protection in compliance with the General Data Protection Regulation (GDPR) and other applicable international privacy laws. This document serves as a comprehensive guide to our data practices, ensuring transparency and empowering you to make informed decisions about your personal information. By using our services, you acknowledge the terms of this policy and our dedication to providing a secure and enjoyable environment. We emphasize that Roulo Casino prioritizes your security above all else, employing advanced encryption and rigorous internal protocols to ensure your data remains confidential and protected against unauthorized access.

Last updated: October 2023

1. Introduction and Data Controller

This Privacy Policy applies to all services provided by Roulo Casino. The "Data Controller" is the entity responsible for deciding how and why your personal data is processed. For the purposes of this policy, Roulo Casino acts as the controller. We have appointed a Data Protection Officer (DPO) to oversee our privacy strategy and ensure compliance with regulatory requirements. If you have any questions regarding how we handle your data, you may contact our support team at any time via the channels provided in the contact section below.

2. The Information We Collect

To provide a premium gaming experience, Roulo Casino collects various types of information. This collection is necessary for legal, technical, and operational purposes.

2.1 Personal Identification Information

When you register an account at Roulo Casino, we collect details including your full name, date of birth, residential address, email address, and telephone number. This information is vital for verifying your identity and ensuring you meet the legal age requirements for gambling.

2.2 Financial and Transactional Data

To facilitate deposits and withdrawals, we process financial information such as payment method details (e.g., credit card fragments, e-wallet addresses) and a full history of your transactions on the platform. Please note that Roulo Casino uses secure, third-party payment gateways to handle sensitive card data, ensuring we adhere to PCI-DSS standards.

2.3 Technical and Usage Data

When you access our website, we automatically collect technical data, including your IP address, browser type, operating system, device information, and geographic location. We also track usage data, such as the games you play, the duration of your sessions, and your navigation paths through the site.

2.4 Documentation for Verification (KYC)

In accordance with anti-money laundering (AML) regulations, Roulo Casino requires documentation to verify your identity. This may include copies of your passport, driver’s license, utility bills, or proof of source of funds. This data is handled with the highest level of sensitivity and is stored in encrypted environments.

3. How We Use Your Data

Roulo Casino uses the collected data for several specific purposes, all aimed at enhancing your experience and maintaining legal compliance:

• Account Management: To create and manage your player profile and provide access to our suite of games.
• Payment Processing: To execute your financial transactions and manage payouts efficiently.
• Legal Compliance: To meet our obligations under gaming licenses, AML laws, and fraud prevention regulations.
• Customer Support: To respond to your inquiries and resolve any technical issues you may encounter.
• Personalization: To tailor our promotions and game suggestions to your specific preferences.
• Responsible Gambling: To monitor patterns of play and identify potential signs of problem gambling, allowing us to intervene as part of our responsible gambling commitment.

4. Legal Basis for Processing

Under GDPR, Roulo Casino must have a legal basis for processing your data. These include:

1. Performance of a Contract: When processing is necessary to provide the services you signed up for.
2. Legal Obligation: When we are required by law to collect and store your data (e.g., for tax or AML purposes).
3. Legitimate Interests: For activities like fraud detection, network security, and internal marketing research, provided these interests do not override your fundamental rights.
4. Consent: Where you have given us explicit permission, such as subscribing to our newsletter. You can withdraw this consent at any time.

5. Data Sharing and Disclosure

Roulo Casino does not sell your personal data to third parties. However, we may share your information with trusted partners to facilitate our services:

• Service Providers: Including payment processors, game developers, and IT hosting services.
• Regulatory Bodies: We may disclose data to gaming authorities or law enforcement agencies if required by law or to protect against fraud.
• Affiliates: If you joined via an affiliate link, limited data regarding your activity may be shared with the affiliate for commission purposes, as outlined in our Affiliate Program terms.

6. International Data Transfers

As Roulo Casino operates globally, your data may be transferred to and processed in countries outside the European Economic Area (EEA). In such cases, we ensure that appropriate safeguards are in place, such as Standard Contractual Clauses (SCCs) approved by the European Commission, to ensure your data receives a level of protection equivalent to that within the EEA.

7. Data Security Measures

Security is a primary pillar of the Roulo Casino infrastructure. We employ industry-leading technologies, including 128-bit Secure Socket Layer (SSL) encryption, to protect the transmission of data. Our servers are protected by advanced firewalls, and access to personal data is strictly limited to authorized personnel who require it to perform their duties. Regular security audits are conducted to ensure our defenses remain robust against evolving cyber threats.

8. Data Retention Policy

Roulo Casino retains your personal data only for as long as is necessary to fulfill the purposes for which it was collected. For legal and regulatory reasons, we are often required to keep player data for a minimum of five to seven years after the closure of an account. Once the retention period expires, data is securely deleted or anonymized so that it can no longer be linked to an individual.

9. Your Rights as a Data Subject

At Roulo Casino, we respect your rights regarding your personal information. Depending on your jurisdiction, you may have the following rights:

• Right of Access: You can request a copy of the personal data we hold about you.
• Right to Rectification: You can ask us to correct inaccurate or incomplete information.
• Right to Erasure ("Right to be Forgotten"): You can request the deletion of your data under certain conditions, provided it does not conflict with our legal retention obligations.
• Right to Restrict Processing: You can ask us to temporarily stop processing your data.
• Right to Data Portability: You can request that we transfer your data to another service provider in a structured, machine-readable format.
• Right to Object: You can object to the processing of your data for marketing purposes.

10. Cookies and Tracking Technologies

Roulo Casino uses cookies to improve your browsing experience and analyze site traffic. These small text files help us remember your preferences and provide a more seamless login process. For detailed information on the types of cookies we use and how to manage your preferences, please refer to our dedicated Cookie Policy.

11. Protection of Minors

The services provided by Roulo Casino are strictly for individuals aged 18 or older (or the legal age of majority in your jurisdiction). We do not knowingly collect data from minors. If we become aware that a minor has attempted to register an account, we will take immediate steps to terminate the account and delete any associated data.

12. Changes to This Privacy Policy

Roulo Casino reserves the right to update this Privacy Policy at any time. Any changes will be posted on this page, and for significant updates, we will notify you via email or a prominent notice on our website. We encourage you to review this policy periodically to stay informed about how we are protecting your information.

13. Contact Information

If you have any questions, concerns, or requests regarding this Privacy Policy or the way Roulo Casino handles your personal data, please contact our Data Protection Office:

• Email: [email protected]
• Live Chat: Available 24/7 via the website interface
• Physical Address: Roulo Tower, Gaming District, Level 4, Malta

If you believe that your data protection rights have been violated, you have the right to lodge a complaint with your local Data Protection Authority (DPA).

Thank you for choosing Roulo Casino. We are committed to providing a transparent, secure, and fair gaming environment for all our players.